Refund & Returns

1. Return Window

You have 7 calendar days from the date of delivery to raise a return or replacement request. Requests raised after this window will not be entertained unless an exception is warranted at our discretion.

2. Eligible Reasons for Return

We accept return or replacement requests for the following reasons:

3. Non-Eligible Situations

The following situations do not qualify for a return, replacement, or refund:

• Change of mind after delivery.
• Products that have been opened, partially consumed, or tampered with.
• Dislike of taste or flavour — we encourage you to read product descriptions and consult our team before ordering if unsure.
• Natural crystallisation of honey, which is a sign of purity and not a defect.
• Damage caused by improper storage after delivery (e.g., exposure to high heat or direct sunlight).
• Return requests raised beyond the 7-day window.
• Subscription orders that have already been dispatched — cancellation must be done before dispatch.

4. How to Raise a Request

To initiate a return or replacement, contact us within 7 days of delivery using either of these channels:

Please include in your message:

• Your Order ID (found in your confirmation email)
• A clear photo or short video showing the issue
• A brief description of the problem

Requests without an order ID and photographic evidence cannot be processed.

5. Resolution Process

Once we receive your request with the required information:

1. 1We review your request within 1 business day.
2. 2We contact you to confirm the resolution — replacement or refund — within 3–5 business days.
3. 3If a replacement is agreed, it is dispatched within 1–2 business days of approval.
4. 4If a refund is agreed, it is credited to your original payment method within 5–7 business days.

6. Replacement vs. Refund

As a food brand, our default resolution for eligible requests is a free replacement shipped to you at no additional cost. This gets the right product into your hands as quickly as possible.

A full monetary refund to your original payment method will be issued in cases where replacement is not feasible — for example, if the product is out of stock, if you prefer a refund, or if we determine a refund is the most appropriate resolution. Refunds are credited in 5–7 business days; the exact timeline depends on your bank or payment provider.

7. Subscription Orders

Subscription orders that have already been dispatched are not eligible for cancellation or refund under this policy. If you wish to pause or cancel a future subscription cycle, please do so through your account dashboard or by contacting us before dispatch. Damaged or wrong items within a subscription delivery are still eligible for replacement under Section 2 above.

8. Contact